Feedback and complaints

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We thrive to give you the best possible service. However, in the unlikely event that you feel unhappy or concerned, you should inform us immediately, so that we can do our best to put things right.

In the first instance it may be helpful to contact the person who is working on your case to discuss your issue and we will do our best to resolve matters at this stage. If you would like to make a formal complaint, then you can read our full complaints procedure here.

What do to if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case. Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

Within six months of receiving a final response to your complaint and

No more than six years from the date of act/omission; or

No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them. Contact details Visit: www.legalombudsman.org.uk Call: 0300 555 0333 between 9am to 5pm. Email: enquiries@legalombudsman.org.uk Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

Feedback form

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Thank you very much for your feedback. It will help us benefit you and others.

Speak soon, 

Yair Cohen

How would you rate the service that you received as a whole?

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How would you rate the quality of the advice?

More than I bargained for

Value for money

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I will be happy to recommend Cohen Davis to friends and colleagues

Yes Maybe Probably no

Please use the space below to write a testimonial, a comment or a suggestion:

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Feedback Thank you

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Thank you very much for your feedback. Your time is much appreciated.

I will arrange for your vouchers to be posted to you shortly and they should arrive in the next few days.

Kind regards,

Sign up form

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Internet lawyer media enquiries

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Read more: Internet lawyer media enquiries

Thank you - Security issue

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Thank you for contacting us.

For the security of our clients we can only register one request for each email address. It seems that you have already registered a request with us previously.

There is nothing to worry about thought. We can fix this issue. 

If you contacted us recently but have not received a response, please check your ‘spam folder’.

If this is your second request, please try again with an alternative email address or email us to helpline (at) cohendavis.co.uk. Alternatively, please call us on 0207 183 4123.

We take our clients' security very seriously and we apologise for any inconvenience this might cause you.

We look forward to speaking with you shortly.

The Support Team

Cohen Davis

Thank you for requesting important updates

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Thank you for requesting Internet Law Updates for Business.

You are now eligible to receive the most up-to-date, relevant information about how to best manage the reputation of your business on the internet. 

In the unlikely event that you wish to no longer receive information from us, we include an ‘unsubscribe’ link with each email that we send.

We are confident that you, like thousands of our other subscribers will enjoy and find real benefit in keeping yourself up-to-date with all the internet developments that can affect the way you conduct your business.

Wishing you success,

Cohen Davis Solicitors

Thank You for Requesting a Call

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Thank you for requesting a call from the Internet Law Centre.

We have noted the best time for you to receive the call and a dedicated member of my team will call you back to arrange a full consultation with you to find out more about your concerns and to help you resolve them as quickly as possible. Our average response time to internet enquires is approximately 45 minutes during peak time.

I look forward to speaking with you shortly.

Speak soon,

Thank you for contacting us

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Thank you for contacting the Internet Law Centre. We have received your message and will get back to you shortly.

Our average response time to internet enquires is approximately 45 minutes during peack time.

We look forward to speaking with you shortly.

Speak soon,

Thank you for registering for your GDPR workshop

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Thank you for registering with the Internet Law Centre for your free GDPR workshop. I have received your registration and will confirm your place shortly. 

In the meantime, if you have any questions, feel free to get in touch with my support team who will be delighted to assist. 

Speak soon,