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Every situation is different so by far the best way to find out how to respond to a social media legal issue is to speak to those who are most likely to have dealt with a situation similar to yours.
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Defamation against a business

Defamation against a business on internet forums, blogs and other social media could very easily slip out of control and turn a business’ reputation from brilliant to poor. Typically, a single customer or a former employee will post defamation against a business they had engaged with to create the false impression of general customer’s dissatisfaction. Often this type of action becomes self- fulfilling prophecy. Real or potential customers become influenced by the negativity they read about the business online and they respond by either moving away from the company or by not engaging with it in the first place.

Before responding to a negative review or to online defamation against your business, remember that once you post a statement online, you might never be able to take it back. Always consider the impact of any statement you volunteer to the online community on your business’ long term reputation. Decisions concerning a response to online defamation against a business should be strategic and account for the likely consequences of each action or inaction.

We believe that most UK business owners are great people who work relentlessly to cement their good reputation among their customers. Defamation against a business, large or small could undo years of hard work. As a business owner, you have a choice to either respond to online defamation against your business, ignore it or pursue a hard line and have it removed from the internet altogether.

Before deciding what to do, just consider what message you wish to send out to your consumers, investors and to your employees. Is it in your business best interest to publicly respond to the defamation or perhaps your company’s long term interest will be better served by taking a tougher, uncompromising approach? This is a hard choice, we know. A real gamble on the future of your business’ reputation. It therefore makes sense to call us, free, on 0800 612 7211 because it is likely that we have already dealt with a similar case to yours at least once in the past 20 years.

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  • Is it illegal to post fake online reviews

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  • How to remove defamation from Twitter by an anonymous user

  • Sending a pre-action protocol letter following a defamatory publication online 

  • Jurisdiction: United States remove defamation twitter solicitors

    Pages removed from: Twitter

    Date of removal: 20 May 2016

    Number of pages removed: 1

    Additional information: Our client became victim of blackmail on the internet which was carried out on social media by a number of individuals. Our defamation lawyers took swift action to close down a defamatory Twitter account because it was used to defame and spread false allegations against our client. 

  • Jurisdiction: United Kingdom Stop defamation anonymous unknown source

    Pages removed from: WordPress

    Date of removal: 08 May 2017

    Number of pages removed: 1

    Additional information: Our client, a successful mining company incorporated in Australia, was defamed on the internet. A website was published, containing highly defamatory articles with the intent of causing our client as much damage as possible. However, the website creators’ identities remained hidden, by a VPN service, allowing the campaign of defamation anonymously against our client. Our defamation and harassment solicitors successfully obtained a Norwich Pharmacal Order (NPO) against the parent company of, Privax Limited, which in turn provided the identification of the users through their IP addresses. 

  • Jurisdiction: United State, Arizona.remove rip off report lawyers. Remove defamation

    Pages removed from: Rip Off Report.

    Date of removal: 23 October 2013.

    Number of web pages removed: 2.

    Additional information: Removed defamation from RipOffReport. Obtained disclosure orders and identified poster who was subsequently arrested, prosecuted and convicted at Iselworth Crown Court. We have obtained disclosure orders, compelling RipOffReport to provide IP addresses and other identifying information about posters of defamation on RipOffReport, who attempted to ruin our client’s business. Lawyers at our associated office in Arizona were able to obtain the court orders within days of our instructions. 

  • Remove business reviews from HarringayOnlineJurisdiction: United Kingdom

    Pages removed from:

    Date of removal: 8 June 2016

    Number of web pages removed: 1

    Additional information: Our client, a party wall surveyor, was subjected to a campaign of harassment on the internet. The campaign included posting of defamatory comments that intended to harm his business. The posters falsely accused him of being dishonest and this naturally resulted in loss of revenue. The defamatory posts against our client and against his business appeared on the first page of Google search results and this caused him substantial distress. Initially, the website operators of HarringayOnline refused our client's request to remove the defamatory posts but once our defamation lawyers stepped in the matter was successfully resolved to his satisfaction.  

  • Jurisdiction: United States remove defamation from wordpress solicitors

    Pages removed from: WordPress

    Date of removal: 20 May 2016

    Number of pages removed: 1

    Additional information: Our client, a successful dairy farmer became victim of defamation by a disgruntled ex-employee who created a blog on WordPress defaming our client by falsely claiming he was being abused as an employee. The ex-employee commenced legal proceedings against our client in an employment tribunal which in the meantime were dismissed for lack of merits. The ex-employee used the defamatory WordPress blog to try and blackmail our client. He demanded thousands of pounds in return for the deletion of the blog. Our defamation lawyers advised our client not to pay and made him and the ex-employee aware of anti-bribery laws. Our defamation lawyers took swift action to facilitate the removal of the defamatory blog and to quickly stop the reputational damage it was causing our client. . 

  • Remove defamation TAPAJurisdiction: United Kingdom

    Pages removed from:

    Date of removal: 4 July 2016

    Number of web pages removed: 1

    Additional information: is a website dedicated to exposing alleged advertising "scams" in the UK. Our defamation lawyers were instructed that the website includes a list of companies that it says are involved in misleading advertising practices. Our client was operating an advertising agency. Details of the agency were included in The website claimed it received "complaints" about our client's practices. The inclusion of our client on this website had damaged its reputation. The mere inclusion of a company on so called scam websites has negative connotations and is almost automatically considered defamatory. Our defamation lawyers successfully facilitated the removal of information about our client from this website..

  • Defamation solicitor to remove defamation from estateagenttodayJurisdiction: United Kingdom.
    Defamation removed from: EstateAgentToday.

    Date of removal: 29 May 2015.

    Number of web pages removed: 25.

    Additional information: We removed defamatory posts from this UK based website, EstateAgentToday on behalf of a high street law firm. A number of lawyers were defamed on EstateAgentToday by posts and comments in relation to property transactions and the quality of the work and services they allegedly delivered.

    Statements concerning investigations by the Solicitors Regulatory Authority of the law firm were also deleted from this website to the relief of the law firm.   

  • Jurisdiction: United State, California.Remove reviews from google plus solicitor

    Pages removed from: Google Plus.

    Date of removal: 23 July 2015.

    Number of web pages removed: 7.

    Additional information: Our defamation solicitors remove reviews from Google Plus on behalf of our client who is a letting agent and who had had a large number of defamatory reviews posted about his business.    

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