Defamation and social media expert lawyers. Best defamation solicitor

Internet Law Specialist Lawyers FREE CALL 0800 612 7211

Recently removed from the internet

Yair Cohen Lawyer of the Year Award.jpg

Right to be forotten solicitors

Law Society Awards winners. Cohen Davis

What our clients say...
"Thank you for making our job easy!"
"We have searched forever for solutions to our internet law problem. We spoke to lawyers,... Read More...
Contact our super friendly Social Media lawyers today!

Click HERE to Call Free for immediate help! 0800 612 7211

 

Every situation is different so by far the best way to find out how to respond to a social media legal issue is to speak to those who are most likely to have dealt with a situation similar to yours.
To find out how you can improve your reputation on the internet simply select one of the easy methods of contacting us.


Please use the form below to contact us.
We will respond as soon as possible.

 

 
 
 
 
 
 
Or you can call us on our free hotline.

FREEPHONE  0800 612 7211

(+) 44 207 183 4 123 from outside the UK.

Or if you prefer you can email us to helpline (at) CohenDavis.co.uk.

TheInternet LawCentre

How to overcome negative online reviews

online reviews legal advice

It is possible to ease the pain caused by online defamation through principles of tactical transparency. There are numerous examples of organisations that for a period of time suffered sustained attacks on their reputation but nevertheless managed to come out at the end of the dark tunnel cleaner, stronger and loved by their customers.

Dell and Sony are classic examples of organisations that used principles of tactical transparency to recover from shameful criticism of the way they chose to, at one time, treat some of their most loyal customers. The internet is a soft spot for every business. Social media can be utilised to generate new and repeated business but it can also turn into a business killer very quickly, almost overnight. The internet, despite its benefits to commerce is also considered as the greatest threat to business stability, especially to a small or a medium size enterprise.

Negative and defamatory internet contents are a fact of life in modern commerce, simply because no matter how hard you try, you cannot make everyone like you all the time and some internet users will read negative reviews and develop an objection to doing business with your organisation. However, outstanding sales people are those who manage to overcome every single objection, and negative internet posts should be treated as such. Ultimately, it is for the organisation to develop creative ways to help it overcome objections, even if those objections were developed internet users reading false reviews or comments.

Once internet users read negative reviews or comments about a business, they become suspicious, which means they might not trust the business or its owners any longer. So whilst you might work very hard in your sales process to help potential customers overcome buying objections, a single negative review could undo all your hard work. Successful businesses don't waste all their resources in trying to make a weakness disappear. Instead, they learn to use every weakness to their advantage. They take an objective view of the situation and work hard to turn every apparent weakness into a strength. When it comes to negative internet reviews and comments it might, in some circumstances, be appropriate to admit to errors and pledge to learn the right lessons and to improve. This strategy will, in some instances, project credibility and trust and it will help the business positively deal with questions and objections that relate to the unpleasant past.

Pin It
Online reputation crisis
Fake online reviews legal advice
Defamation and social media
Search the entire site
Explore this topic!
Our work featured on

    Internet defamation lawguardian remove images from the internet Amazon specialist lawyer

 
 
 
 
Our clients speak out
"I would certainly recommend Mr Cohen without hesitation"
“The initial consultation went very well with Mr Cohen and was very informative for... Read More...
"Have used twice and will use again. "
“Excellent, professional service delivered within a tight timeline. Have used twice and... Read More...
"great support throughout the case"
“Yair, Thank you very much for all your hard work and support during that difficult... Read More...
"...we value your straight talk..."
"You have been acting as our attorneys in the UK for over 10 years. We value your... Read More...
"...always delivers significantly above average with...
"Yair's approach to business is truly unique and refreshing. His dedication to business... Read More...
"... in-depth knowledge about social media...”
"Yair has more in-depth knowledge about social media, defamation, and SEO than any... Read More...

a flat out uncond

internet business lawyer

Internet Law Blog
Get Your porn films off the internet
Proven strategies to help you remove porn films from the internet, for people who made the films earlier in their lives and now... Read More...
A Google Bomb - Live Example
What is a Google bomb? The phrase Google bomb is used to describe various practices and techniques aimed to "marry" two or more... Read More...
Injunction harassment. The case of Jesus Espinosa Vadillo
Online harassment can occur even if the information published is true  This is another ground-breaking internet law case by... Read More...
Internet crime legal advice
Liability of website operators UK