Feedback and complaints
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We thrive to give you the best possible service. However, in the unlikely event that you feel unhappy or concerned, you should inform us immediately, so that we can do our best to put things right.
In the first instance it may be helpful to contact the person who is working on your case to discuss your issue and we will do our best to resolve matters at this stage. If you would like to make a formal complaint, then you can read our full complaints procedure here.
What do to if we cannot resolve your complaint
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case. Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
Within six months of receiving a final response to your complaint and
No more than six years from the date of act/omission; orl
No more than three years from when you should reasonably have known there was cause for complaint.